At Bagichi Gems, we want you to feel confident about your purchase. If for any reason you're not satisfied, please review our return and exchange guidelines below:
Eligibility for Returns
Items must be unused, in their original condition, and include all packaging.
Returns must be initiated within 21 days of the delivery date.
Custom or personalized items cannot be returned unless they are defective.
How to Start a Return
Contact us at help@bagichigems.com with your order number and reason for return.
Include any necessary details, such as photos if the item is damaged or defective.
Wait for our team to provide approval and further instructions.
Refund and Exchange Process
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your request.
Refunds: If approved, refunds will be issued to your original payment method.
Wait for our team to provide approval and further instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part.
For exchanges, we will cover the cost of shipping the replacement item.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately at help@bagichigems.com with photos and details
We will provide instructions for returning the item or arrange for a replacement.
Non-Returnable Items
Custom-made or personalized items are non-returnable unless they arrive defective.
Late or Missing Refunds
If you haven’t received your refund yet, please:
Check your bank account or contact your credit card company.
Allow some time for the refund to process
If the issue persists, contact us at help@bagichigems.com or call us at +917375056575
Order Cancellations
Unfortunately, we do not accept cancellations once an order is placed. We encourage you to review your order carefully before confirming. For concerns, refer to our Returns and Exchanges policy.
Policy Updates
Bagichi Gems reserves the right to update or modify this policy at any time. Please refer to our website for the latest version.
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